New & Unused Item Return PolicyUpdated 2 years ago
New, Unused, Non-Warranty Related Return Requests
HeliDirect offers a (30) day return policy for all new, unused items that are in brand new condition without fault, signs of use, damage or otherwise.
Return of said product(s) within a valid (30) day return window will be available for store credit, refund or exchange, minus original shipping fees paid based upon the original order placed.
Valid returns are based upon factory sealed products that are in 100% resale condition.
This (30) day policy is based upon the date the product(s) were received by the customer. Anything beyond (30) days of receipt will not be valid for return.
If item(s) received show signs of use or damage, no credit, refund or exchange options can be offered. Outside of a valid warranty claim, all new, unused, non warranty return requests must be returned in brand new, unused, resale condition.
If any item returned in relation to a non warranty request arrives with missing packaging, shows signs of use, is missing product items, or simply cannot be sold as new, HeliDirect holds the right to reject the return and ship all items back to the customer.
If a valid return is received that shows signs of use, is missing items, or returned without manufacturer packaging, HeliDirect may opt to accept the return with an applied restock fee at the discretion of our staff, based upon condition of the return. In such a case, our staff will reach out to the customer to provide restock fee details to see if the customer would prefer to accept the restock fees, or have the item(s) returned in received condition.