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HeliDirect Help Center

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our si

What Information Do We Collect?

Websites

Collected Information

What Payment Methods Does HeliDirect Accept ?

What's Affirm Payment?

What's Paypal Credit?

Fraud Verification

Is It Safe to Shop with HeliDirect?

Payment Methods

Can a gift card be used to pay for shipping and taxes?

How do I check my gift card balance?

Can a gift card be used more than once?

Can a gift card be used to buy a gift card?

Can gift cards be used in conjunction with a discount code?

Can I apply a discount code to my gift card purchase?

Can more than one gift card be used towards a purchase?

What Is A Gift Credit?

How To Use A Gift Credit Code

Can I Use My Gift Credit with A Phone Order?

Gift Cards

My Order Is Delayed - What Do I Do?

My Order May Be Lost - What Do I Do?

Lost / Delayed Orders

Will My Order be Shipped with Signature Required?

Signature Required Waiver

Signature Required

My Order Arrived with Order Errors or Product Damage

Order Arrived with Errors or Damage

Address Info Relating to PayPal Payments

Multiple Shipping or Billing Addresses

Account Address Information

Does HeliDirect Charge Sales Tax?

US Tax Info

What Happens If I Don't Pay Customs Fees / Taxes?

International Customers - Will I Pay Taxes On My Order?

UPS Brokerage Fees - Canadian Customers

Will HeliDirect Declare A Low Value with My Order?

Questions About Taxes & Customs / Duty Fees

International Customs & Tax Info

Ordering

Battery Safety

Safety In Use of Products

Liability

Liability Information

How to setup iKON Governor ?

Utilizing A Power Back Up System with the iKON2

Pitch Settings In "Transmitter Setup" Page Show Aileron / Elevator Movement

"Rudder Output Limit Reached" via iKON Event Log

Why Are the New SPM46XX Receivers for Telemetry Recommended vs. the Spektrum TM1000?

I'm Encountering Difficulty Binding Spektrum Satellite Receivers with My iKON

Which iKON2 Is Right for Me?

Utilizing AUX Channel for LED Lights / Night Flights

Transmitter Activated Buzzer with iKON

Installing the SwitchGlo with Limited Channels Available

Scale Helicopters & Configuring Retractable Landing Gear

I Crashed My Helicopter; How Do I Know My iKON2 Is Safe to Fly?

What RPM Sensors Work with the iKON2?

Are Firmware Updates Necessary or Mandatory?

How To Upgrade Firmware to Receive Updated Features

What's the Difference Between the iKON V1 & iKON V2?

iKON Not Powering On or Being Recognized by iKON Software

"Vertical Sensor Out of Range / Auto Level & Rescue Not Available" Warnings

Why Does My Tail Wag, No Matter What Gain Value Is Set?

What Should I Set My Tail Gain To?

Software Controlled Tail Gain vs. Transmitter Controlled Tail Gain

iKON Flybarless Support

Safely Storing LiPo Batteries

What Is A Storage Charge?

Safe LiPo Battery Charging Rules

How To Determine Amperage Charge Rates

Discharging & Disposing of LiPo Batteries

Pulse Battery Support

Why can’t I run the helicopter? Turn the stop switch, the motor does not turn？

My Helicopter is an old Align model, and it uses a green Phoenix ESC. Why is it useless to increase the speed on the flight controller?

I supply BEC power (including 2s battery function) and plug it into the receiver, why the servo is weak?

Should I set the stop switch on my transmitter？

I removed the blades and run the helicopter to test , why can’t I do that？

Why is the flight controller not corrected after correct debugging？

Why the swashplate servo do not move? Only the tail servo move.

Why flight controller light is red flashing after testing complete？

FlyWingRC 450 GPS signal Flashing Yellow/Won't Acquire Signal

FlywingRC Support

Products

Return Policy

Do I Need to Inclue My Original Invoice or a Note Regarding My Return?

I Did Not List an RMA Number with My Return

Returns Requiring Testing

Product Condition of Non Warranty Returns

Shipping Fee Deductions for Non Warranty Returns

Return Processing Time

Faulty / Defective Items

New & Unused Item Return Policy

How Do I Create A Return?

Returning LiPo Batteries

Insuring Your Return

Will I Be Charhed A Restock fee?

LiPo Battery Returns

Packaging Your Return

Shipping Methods for Warranty Exchanges

Return of Fragile Items

Return Shipping Information

Returns & Exchanges

My Order Arrived with Shipping Damage

Can I Change the Address of My Shipped Order?

My Order Has Shipped to the Wrong Address

Shipping Method Delivery Time Estimates

Will UPS Next Day Air Ship Same Day?

Is Same Day Shipping Guaranteed?

When Will My Order Ship?

Shipping Time Frames

Do International Customers Qualify for Free Shipping?

APO / FPO Military Addresses & Free Shipping

What Shipping Methods are used for Free Shipping?

What Qualifies for Free Shipping?

Free Shipping

How Long Does It Take To process A Local Pick Up Order?

Can I Stop In and Order Direct at Your Warehouse?

What Is the Latest Time I Can Pick Up My Order?

What Do I Need To Pick Up My Order?

Do You Have A Retail Store I Can Shop?

I Mistakenly Selected "Local Warehouse Pick Up" With My Order

Local Warehouse Order Pick Ups

Local Warehouse Pick Up

International Customers Shipping To USA Address

Shipping to FPO / APO Addresses

Where We Ship

Locations We Ship To

Shipping

Do Reward Points Expire?

How Do I Redeem Points?

Reward Point FAQ's

Pricing Errors

Typogrpahical Errors

Items Not Adding Or Removing From Cart

Website Errors, Updates & Changes

Cookies / Pixels

What Do We Use Your Information For?

Privacy Protection Compliance

Information & Outside Parties

How Do We Protect Your Information?

Protecting Your Information

Disclosure To Outside Parties

Third Party Links

Third Pary Site Links

Order Acceptance Policy

Copyright / Trademark Information

Credit Card / Debit Card Authorizations & Charges

Miscellaneous

What Information Do We Collect?Updated 2 years ago