LiPo batteries can only be returned to Pulse Battery when approved by our staff. Damaged and / or faulty LiPo batteries should never be returned due to the possible risk of a LiPo fire. If you have a damaged or faulty LiPo battery that needs warranty
Be sure that any return item is packed safely with care, as any item that arrives in damaged condition due to return shipping will not be accepted. In regards to any new / unused item(s) being returned to us, it is crucial that all factory packaging
All warranty exchanges will be shipped via standard economy based methods – express methods will not be offered. If the customer wishes to upgrade to a quicker method, we are happy to assist; customer will need to pay for the upgraded shipping method
In regards to returning fragile items that can be easily damaged, it is the customer’s sole responsibility to ensure that the package is packed and sealed safely, as any damage via return shipping will not be accepted. If a damaged item is received,