All articles

Fraud VerificationUpdated 2 years ago

Fraud Detection Systems

HeliDirect utilizes multiple fraud detection systems to verify all orders we receive. These systems carefully check multiple parameters of every order generated, and depending upon the situation, can require additional time to properly verify payment details before an order is shipped.

Due to high levels of attempted fraud, please be aware that any order submitted to HeliDirect may require careful overview. The time required to process an order will vary, and certain orders will require greater amounts of time before we are able to safely release the order.

If the customer's order is requiring greater levels of fraud verification, please note that HeliDirect cannot be held liable for any delays, nor can we be held liable for expedited shipping options that have been paid for, as these expedited shipping options will still be utilized upon release of the order. 

If an expedited shipping method was paid for, these payments are not available for refund or credit based upon delays with an order requiring greater levels of fraud overview. These delays are not common, but are areas outside of our control when it comes to the necessary time for payment verification.

Based upon the systems we have in place, we will do our very best to expedite any order placed with us. However, due to the variables of the fraud protection systems we utilize, please bear in mind that we cannot guarantee shipping times.

If an order is found to be fraudulent (or carries risks we cannot assume), our team will cancel the order and issue a full refund of the order value. 

In the case of orders that are not deemed as fraud but simply carry too many risks to ship, our team will reach out to the noted customer and present alternative payment options in hopes of another option for a viable order.

Was this article helpful?