Questions About Taxes & Customs / Duty FeesUpdated 2 years ago

For all international orders outside the USA, certain duty fees or customs fees may be required upon delivery of your order. Please understand that we have no control over any duties, taxes, brokerage fees, or other such customs fees, and cannot be held liable for any such fees, no matter what the situation may be.

Please be aware that all orders shipped from our facility are shipped at full customs value with all proper documentation and paperwork. HeliDirect cannot / will not falsify any paperwork, documents or pricing, so please be aware that customs fees may be applicable based upon delivery of the parcel.

In regards to local customs or taxes questions, please contact your local customs agent for further information, and be aware that certain shippers, such as UPS, can apply brokerage fees to a parcel upon delivery - something 100% outside of our control. Any such brokerage fee must be paid by the customer, and if not paid, the order will be abandoned at the customers' loss.

If you receive your order and do not pay the required taxes, fees, duties or brokerage fees, the order will be abandoned at your local customs facility, and due to shipping fees and additional duty fees applied to return the order(s), we will not be able to make the return, and thus will not be able to offer any refunds, credits or otherwise.

Please be very aware of all such fees & responsibilities regarding these matters, as once the package/order leaves our facility, we no longer have control over your order.