Here's everything you need to know about how we ship. Only UPS Next Day Air and UPS 2nd Day Air and UPS 3 Day carry a carrier-backed delivery guarantee. All other transit times are carrier estimates. Carriers can and do miss estimates, especially dur

<h2 data-heading="1. Shipping" id="isPasted">1. Shipping</h2><p>Here&apos;s everything you need to know about how we ship.</p><ul><li>Most orders ship the same day if placed before <strong>1:00 PM EST</strong>, Monday through Friday.</li><li><strong>Free Shipping</strong> on orders <strong>$100+</strong> to the contiguous U.S. (Lower 48), with some exclusions.</li><li>We ship worldwide, with restrictions on batteries and a few sanctioned countries.</li><li>Local pickup is available at our <strong>Middletown, IN</strong> warehouse.</li></ul><hr><h2 data-heading="2. Shipping Methods &amp; Transit Times" id="2-shipping-methods--transit-times">2. Shipping Methods &amp; Transit Times</h2><table><thead><tr><th>Method</th><th>Transit Time</th><th>Delivery Guarantee</th><th>Notes</th></tr></thead><tbody><tr><td>UPS Next Day Air</td><td>1 business day</td><td>Yes (carrier-backed)</td><td>Orders by 1:00 PM EST ship same day</td></tr><tr><td>UPS 2nd Day Air</td><td>2 business days</td><td>Yes (carrier-backed)</td><td>Orders by 1:00 PM EST ship same day</td></tr><tr><td>UPS 3 Day Air</td><td>3 business days</td><td>Yes (carrier-backed)</td><td>Orders by 1:00 PM EST ship same day</td></tr><tr><td>UPS Ground</td><td>1&#x2013;5 business days</td><td>No (estimate)</td><td>Most common method</td></tr><tr><td>USPS Priority Mail</td><td>1&#x2013;3 business days</td><td>No (estimate)</td><td>Carrier estimate only</td></tr><tr><td>USPS Ground Advantage</td><td>2&#x2013;5 business days</td><td>No (estimate)</td><td>Used for orders with batteries</td></tr><tr><td>Free Ground / Economy</td><td>3&#x2013;7 business days</td><td>No (estimate)</td><td>We choose the carrier</td></tr></tbody></table><p><strong>Only UPS Next Day Air and UPS 2nd Day Air and UPS 3 Day carry a carrier-backed delivery guarantee.</strong> All other transit times are carrier estimates. Carriers can and do miss estimates, especially during holiday peaks and severe weather.</p><p>If you need it on a specific date, pick UPS Next Day Air, 2nd Day Air or 3 Day Air, place the order before 1:00 PM EST, and call us if you&apos;re cutting it close to the cutoff.</p><hr><h2 data-heading="3. Processing Time &amp; Same-Day Cutoff" id="3-processing-time--same-day-cutoff">3. Processing Time &amp; Same-Day Cutoff</h2><p><strong>Same-day shipping cutoff: 1:00 PM EST, Monday through Friday.</strong></p><p>Most orders placed before the cutoff ship the same business day. We don&apos;t guarantee same-day shipping &#x2014; even for expedited methods &#x2014; but we hit it on the vast majority of orders.</p><p>Same-day shipping may be delayed by:</p><ul><li>Heavy shipping volume (peak season, sales)</li><li>Fraud verification review on high-value orders</li><li>Large or oversized orders that require special handling</li><li>Inclement weather affecting our warehouse or carriers</li><li>Early carrier pickup on a given day</li></ul><p>If you place an order close to 1:00 PM EST and need it to ship that day, call us &#x2014; we&apos;ll confirm whether we can still get it on the truck.</p><p><strong>We don&apos;t ship on weekends or U.S. federal holidays.</strong> Orders placed Friday afternoon, Saturday, or Sunday ship Monday.</p><p><strong>UPS Next Day Air specifically:</strong> If your order is placed in time to process before the cutoff, your order is guaranteed to arrive the next business day via UPS. Methods other than UPS Next Day Air are not guaranteed for next-day delivery, regardless of past delivery experience.</p><hr><h2 data-heading="4. Free Shipping" id="4-free-shipping">4. Free Shipping</h2><h3 data-heading="Who qualifies" id="who-qualifies">Who qualifies</h3><p>Orders <strong>$100.00 or more</strong> shipping to the <strong>contiguous United States (Lower 48)</strong> qualify for <strong>Free &#xA0;Shipping</strong>.</p><h3 data-heading="Who doesn&apos;t qualify" id="who-doesnt-qualify">Who doesn&apos;t qualify</h3><p>Free shipping does not apply to:</p><ul><li>Shipments to <strong>Alaska, Hawaii, Puerto Rico, or Guam</strong> &#x2014; elevated carrier costs to these destinations</li><li><strong>International orders</strong> &#x2014; we offer discounted rates but not free shipping</li><li><strong>Oversized or heavy items</strong> such as airplane, jet kits, big carrying bag, and similar bulk items</li><li><strong>Orders containing LiPo or Li-ion batteries</strong> &#x2014; hazmat ground rules apply (see Shipments Containing Batteries)</li></ul><p>If your cart contains an excluded item or destination, standard shipping rates show at checkout.</p><h3 data-heading="How free shipping works" id="how-free-shipping-works">How free shipping works</h3><p>We pick the carrier for free shipping based on weight, size, and destination. Possible methods include UPS Ground, USPS Priority Mail, and USPS Ground Advantage. You can&apos;t select the carrier on free shipping.</p><p><strong>Expect 3&#x2013;7 business days for delivery.</strong> Free shipping is not guaranteed to arrive by a specific date. If you need faster delivery, upgrade to a paid method at checkout.</p><h3 data-heading="APO / FPO / DPO addresses" id="apo--fpo--dpo-addresses">APO / FPO / DPO addresses</h3><p>Military addresses qualify for free shipping on orders $100+, but only if the order can ship via USPS Mail (the only carrier that delivers to APO/FPO). Bulky or heavy items that exceed USPS limits may not qualify &#x2014; in those cases, our team will reach out with options.</p><hr><h2 data-heading="5. Where We Ship" id="5-where-we-ship">5. Where We Ship</h2><h3 data-heading="Contiguous United States (Lower 48)" id="contiguous-united-states-lower-48">Contiguous United States (Lower 48)</h3><p>All shipping methods available. Free Ground Shipping on orders $100+.</p><h3 data-heading="Alaska, Hawaii, Puerto Rico, Guam" id="alaska-hawaii-puerto-rico-guam">Alaska, Hawaii, Puerto Rico, Guam</h3><p>Available, but not eligible for free shipping. Standard rates apply at checkout.</p><h3 data-heading="APO / FPO / DPO Military Addresses" id="apo--fpo--dpo-military-addresses">APO / FPO / DPO Military Addresses</h3><p>Available via USPS Mail only. Orders $100+ qualify for free economy shipping if shippable via USPS. Bulky or heavy items may not qualify due to USPS size and weight limits &#x2014; we&apos;ll contact you if that&apos;s the case.</p><h3 data-heading="International" id="international">International</h3><p>We ship to most countries worldwide, with the following exceptions:</p><ul><li>We do not ship to countries under active U.S. OFAC sanctions, currently including <strong>Russia, Iran, North Korea, Cuba, and Syria.</strong> This list can change &#x2014; if your order is to a sanctioned destination, we&apos;ll cancel and refund.</li><li>Free shipping does not apply to international orders.</li><li>LiPo and Li-ion batteries have carrier and country-specific restrictions. International battery orders may require additional documentation or be limited to ground freight.</li></ul><p><strong>Duties, taxes, customs fees, and brokerage charges are the customer&apos;s responsibility.</strong> We don&apos;t collect or prepay these at checkout, and we can&apos;t reimburse them. Check your country&apos;s import rules before placing an order.</p><h3 data-heading="International customers shipping to a U.S. address" id="international-customers-shipping-to-a-us-address">International customers shipping to a U.S. address</h3><p>If you&apos;re traveling in the U.S. or have a forwarding service, you can ship to any U.S. address at checkout. Standard domestic rules apply.</p><hr><h2 data-heading="6. Shipments Containing Batteries" id="6-shipments-containing-batteries">6. Shipments Containing Batteries</h2><p><strong>LiPo and Li-ion batteries are classified as hazardous materials.</strong> They can only ship via:</p><ul><li><strong>UPS/Fedex Ground</strong>, or</li><li><strong>USPS Ground Advantage</strong></li></ul><p>What this means for your order:</p><ul><li>Air methods (UPS Next Day Air, 2nd Day Air, 3 Day Select) are <strong>not available</strong> for orders containing batteries</li><li>Even if other items in your order would normally ship via air, the entire order ships ground when batteries are included</li><li>International battery orders may require additional documentation, ground freight, or have country-specific restrictions</li><li>Orders to APO/FPO with batteries may have limited shipping options</li></ul><p>If you need expedited delivery on a non-battery item, place a separate order without batteries.</p><hr><h2 data-heading="7. Damaged, Lost, or Wrong-Address Shipments" id="7-damaged-lost-or-wrong-address-shipments">7. Damaged, Lost, or Wrong-Address Shipments</h2><h3 data-heading="Damaged in transit" id="damaged-in-transit">Damaged in transit</h3><p><strong>Report damage within 7 days of delivery.</strong> This window aligns with UPS and USPS carrier claim periods &#x2014; beyond it, we lose our ability to file a claim.</p><p>If your order arrives damaged:</p><ol><li>Keep the box, packing materials, and all contents</li><li>Take photos of: the box exterior, the packing materials, and each damaged item</li><li>Contact us with your order number and the photos</li></ol><p>For high-value items, we file a carrier claim and arrange replacement once the claim is processed. Keep the damaged goods and packaging until the claim closes &#x2014; carriers often request inspection.</p><h3 data-heading="Package shows delivered but missing" id="package-shows-delivered-but-missing">Package shows delivered but missing</h3><p>If tracking shows &quot;Delivered&quot; but you don&apos;t have the package:</p><ol><li>Check with neighbors, household members, and building staff</li><li>Wait 24 hours &#x2014; carriers sometimes scan as delivered ahead of the actual drop</li><li>Look around the property &#x2014; side doors, garages, behind bushes</li><li>Contact us if it still hasn&apos;t shown up</li></ol><p>We&apos;ll open a carrier trace and work with you on next steps.</p><h3 data-heading="Package not moving on tracking" id="package-not-moving-on-tracking">Package not moving on tracking</h3><p>Contact us if your tracking has shown no movement for:</p><ul><li><strong>7+ business days</strong> on a domestic order</li><li><strong>30+ days</strong> on an international order (customs delays are common)</li></ul><p>We&apos;ll open a carrier trace. If the package can&apos;t be located, we&apos;ll arrange a replacement or refund.</p><h3 data-heading="Wrong shipping address" id="wrong-shipping-address">Wrong shipping address</h3><p><strong>Once an order has shipped, we cannot change the delivery address.</strong> This protects against a common fraud pattern &#x2014; orders placed with valid info, then redirected after dispatch.</p><p>If your order shipped to the wrong address:</p><ol><li>Contact us immediately</li><li>We&apos;ll request a carrier recall &#x2014; recall + return to sender typically takes 1&#x2013;2 weeks</li><li>Once returned, we&apos;ll reship to the correct address (additional shipping may apply)</li></ol><p><strong>P.O. Box note:</strong> UPS cannot deliver to P.O. Boxes. Most orders ship via UPS Ground, so use a street address whenever possible. If your only option is a P.O. Box, contact us before ordering so we can route via USPS.</p><h3 data-heading="Signature requirement on high-value orders" id="signature-requirement-on-high-value-orders">Signature requirement on high-value orders</h3><p>Orders above $500 may ship with <strong>signature required</strong> at our discretion. This protects high-value RC equipment from porch theft. If you won&apos;t be home to sign, contact the carrier with your tracking number to schedule a hold for pickup or signature waiver where allowed.</p><hr><h2 data-heading="8. Local Warehouse Pickup &#x2014; Middletown, IN" id="8-local-warehouse-pickup--middletown-in">8. Local Warehouse Pickup &#x2014; Middletown, IN</h2><p>We&apos;re warehouse-based &#x2014; there&apos;s no retail showroom &#x2014; but local customers can pick up orders in person.</p><h3 data-heading="Pickup hours" id="pickup-hours">Pickup hours</h3><p><strong>Monday&#x2013;Friday, 9:00 AM &#x2013; 4:00 PM EST.</strong> Closed Saturday, Sunday, and U.S. federal holidays.</p><h3 data-heading="How to pick up" id="how-to-pick-up">How to pick up</h3><ol><li>Place your order online and select <strong>&quot;Local Warehouse Pickup&quot;</strong> at checkout</li><li>Allow <strong>1 hour</strong> for our team to pick and pack</li><li>For same-day pickup, place your order <strong>before 1:00 PM EST</strong></li><li>When you arrive, bring:<ul><li>Your order confirmation number</li><li>Valid photo ID</li><li>The credit card used for payment (for fraud verification)</li></ul></li></ol><p>If you arrive within an hour of placing the order or during a high-volume period, there may be a short wait.</p><h3 data-heading="Ordering at the warehouse" id="ordering-at-the-warehouse">Ordering at the warehouse</h3><p>You can&apos;t place an order at the warehouse counter &#x2014; our team isn&apos;t set up for retail transactions. Place orders online or by phone before arriving.</p><h3 data-heading="Selected &quot;Local Pickup&quot; by mistake" id="selected-local-pickup-by-mistake">Selected &quot;Local Pickup&quot; by mistake</h3><p>If you&apos;re not local and selected Local Pickup at checkout, contact us. We can either:</p><ul><li>Invoice you for the shipping difference and ship the order, or</li><li>Cancel and refund</li></ul><h3 data-heading="Pickup orders and fraud verification" id="pickup-orders-and-fraud-verification">Pickup orders and fraud verification</h3><p>Pickup orders go through the same fraud check as any online order. High-value or unusual orders may be held briefly for verification before release. We&apos;ll contact you if there&apos;s a delay.</p><hr><p><br></p>

Shipping Policy

You have 30 days from delivery to return an unused item in its original packaging. Damaged or defective on arrival? Tell us within 7 days of delivery with a photo or video and we'll make it right — return shipping on us. Start your return at returns.

<h2 data-heading="The short version" id="isPasted">The short version</h2><p>You have <strong>30 days from delivery</strong> to return an unused item in its original packaging. Damaged or defective on arrival? Tell us within <strong>7 days of delivery</strong> with a photo or video and we&apos;ll make it right &#x2014; return shipping on us.</p><p>Start your return at <strong><a href="https://returns.helidirect.com/" target="_blank" rel="noopener nofollow" data-tooltip-position="top">returns.helidirect.com</a></strong> or email <strong><a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a></strong> with your order number.</p><hr><h2 data-heading="Return window" id="return-window">Return window</h2><ul><li><strong>30 days from delivery</strong> &#x2014; measured from the date your order was delivered, not the date you ordered.</li><li>The item must be <strong>unused, in original packaging, with all parts, accessories, and manuals</strong>.</li><li>Out-of-window requests go to our team. We&apos;ll do what we can, but we can&apos;t promise a return after day 30.</li></ul><hr><h2 data-heading="What is final sale (no returns)" id="what-is-final-sale-no-returns">What is final sale (no returns)</h2><ul><li>Clearance items</li><li>Open-box items</li><li>Gift cards</li><li><strong>Anything that has been flown, driven, sailed, or otherwise used</strong> &#x2014; RC aircraft, helicopters, drones, cars, trucks, boats, jets. Once it leaves the ground or the driveway, we can&apos;t take it back. This is standard across the hobby because we have no way to verify why a model failed after a flight or run.</li><li>LiPo batteries that have been charged or used (see Batteries &amp; Hazmat below)</li></ul><hr><h2 data-heading="Damaged or defective items" id="damaged-or-defective-items">Damaged or defective items</h2><p>If your item arrives damaged or doesn&apos;t work out of the box:</p><ol><li>Email us within <strong>7 days of delivery</strong> at <a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a>.</li><li>Include your order number and <strong>a clear photo or short video</strong> of the issue.</li><li>We&apos;ll send you a prepaid return label and an RMA number, usually within one business day.</li></ol><p>Defective items reported within 7 days are covered fully &#x2014; we pay return shipping and replace, repair, or refund at your choice.</p><p>After 7 days, defective items go through the manufacturer&apos;s warranty. Many brands we carry (Spektrum, Futaba, Castle Creations, Hitec, JR, and others) prefer to handle warranty service directly. We&apos;ll point you to the right contact and help you get it resolved.</p><hr><h2 data-heading="How to create a return" id="how-to-create-a-return">How to create a return</h2><p>Most returns don&apos;t need our team at all.</p><ol><li>Go to <strong><a href="https://returns.helidirect.com/" target="_blank" rel="noopener nofollow" data-tooltip-position="top">returns.helidirect.com</a></strong> (also linked in the footer of every HeliDirect page).</li><li>Enter your <strong>order number and email address</strong>.</li><li>Select the items you want to return and the reason.</li><li>Submit. You&apos;ll get a confirmation email with your RMA number and return instructions within one business day.</li></ol><p><strong>Outside the 30-day window?</strong> The portal won&apos;t let you submit, so email <a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a> with your order number and we&apos;ll see what we can do.</p><p><strong>Damaged or defective item?</strong> Skip the portal and email <a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a> directly with your order number and a photo or video &#x2014; we&apos;ll handle it faster and cover return shipping.</p><hr><h2 data-heading="Exchanges" id="exchanges">Exchanges</h2><ul><li><strong>Same item, different variant</strong> (color, size, frequency) &#x2014; easy. Start through the returns center.</li><li><strong>Different product entirely</strong> &#x2014; we&apos;ll refund the returned item per this policy and you place a new order. Faster and cleaner than tracking a swap.</li></ul><hr><h2 data-heading="Shipping costs" id="shipping-costs">Shipping costs</h2><ul><li><strong>Return shipping</strong> is paid by the customer for non-defective returns. We provide prepaid labels only for verified defective or damaged items.</li><li><strong>Original shipping</strong> &#x2014; if your order shipped free, the actual outbound shipping cost we paid is deducted from your refund. We&apos;ll show you the exact amount before processing the refund.</li></ul><hr><h2 data-heading="Refund options and timing" id="refund-options-and-timing">Refund options and timing</h2><ul><li><strong>Original payment method</strong> &#x2014; credit card refunds process within one billing cycle once your return is approved.</li><li><strong>Store credit</strong> &#x2014; issued same day as approval, no waiting.</li></ul><p>Once we receive and inspect your return, we&apos;ll email you within 2 business days. Approved refunds process within 5&#x2013;7 business days to your original payment method.</p><hr><h2 data-heading="Restocking fees" id="restocking-fees">Restocking fees</h2><p>We publish our restocking fees up front so there are no surprises.</p><table><thead><tr><th>Condition of returned item</th><th>Restock fee</th></tr></thead><tbody><tr><td>New, unopened, original packaging intact</td><td><strong>0%</strong></td></tr><tr><td>Opened but resellable as new (all parts, manuals, packaging)</td><td><strong>15%</strong></td></tr><tr><td>Packaging damaged or incomplete, item still resellable</td><td><strong>25%</strong></td></tr><tr><td>Used, assembled, flown, or driven</td><td><strong>Not accepted</strong> &#x2014; final sale</td></tr></tbody></table><p>We inspect every return when it arrives. If we plan to apply a fee, we&apos;ll email you the amount <strong>before</strong> processing the refund. You can accept the fee or have the item shipped back in the condition we received it (you cover the reship).</p><p>Defective or damaged-on-arrival items are <strong>never</strong> charged a restocking fee.</p><hr><h2 data-heading="Batteries and hazmat" id="batteries-and-hazmat">Batteries and hazmat</h2><p>Some items can&apos;t be shipped back through normal channels because of DOT shipping rules.</p><p><strong>LiPo batteries</strong></p><ul><li><strong>Unopened LiPos</strong> &#x2014; returnable within 30 days, in original packaging, only with an approved RMA. Approved LiPo returns ship to <strong>Pulse Battery</strong>, not HeliDirect. Your RMA email will include the correct address.</li><li><strong>Charged or used LiPos</strong> &#x2014; final sale, not returnable.</li><li><strong>Damaged, swollen, or faulty LiPos &#x2014; do not ship.</strong> Damaged LiPos can ignite in transit. Email <a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a> with photos and we&apos;ll walk you through warranty service and safe disposal.</li></ul><p>If we authorize a LiPo return:</p><ul><li>Ship in a <strong>rigid box</strong>. No padded envelopes &#x2014; a crushed or punctured LiPo can start a fire.</li><li>Confirm the <strong>factory lead covers</strong> are on bare power leads to prevent a short.</li><li>Use a ground-shipping service that accepts hazmat (most carriers require a hazmat label for LiPos).</li></ul><p><strong>Other batteries</strong></p><ul><li>Li-Ion &#x2014; same rules as LiPo.</li><li>NiMH and alkaline &#x2014; final sale once opened or charged.</li><li>Lead-acid (Pb) &#x2014; not returnable.</li></ul><p><strong>Fuel, glue, paint, and other hazmat</strong></p><p>Glow fuel, gasoline, CA glue, paint, and similar items are final sale once opened. Unopened items can be returned within 30 days if you cover ground-only return shipping with a hazmat label.</p><p>When in doubt, email <a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a> before shipping anything &#x2014; we&apos;d rather answer a question than have a package refused or impounded.</p><hr><h2 data-heading="Insuring your return" id="insuring-your-return">Insuring your return</h2><p>We strongly recommend adding tracking and insurance to any return you ship.</p><p>Once a return leaves your hands, the carrier owns it until it reaches us. If the carrier loses or damages your return, the claim is between you and the carrier &#x2014; HeliDirect can&apos;t refund, credit, or replace items we never received.</p><p>A few minutes spent on a tracked, insured label is the cheapest insurance you&apos;ll buy all year.</p><p>Defective and damaged returns are different &#x2014; we send you a prepaid, insured label, so this doesn&apos;t apply.</p><hr><h2 data-heading="International returns" id="international-returns">International returns</h2><p>Customers outside the U.S. pay return shipping and any duties or customs fees. Refunds cover the product cost only &#x2014; original shipping and duties are not refundable.</p><hr><h2 data-heading="Still have questions?" id="still-have-questions">Still have questions?</h2><p>Email <strong><a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a></strong> with your order number and we&apos;ll get you sorted.</p><hr><p><br></p>

Returns & Exchanges Policy

Here's what you need to know about cancelling or changing an order with HeliDirect. The window is short. Our warehouse system sends orders into fulfillment shortly after you place them. Once an order enters fulfillment, it can no longer be cancelled,

<h2 data-heading="1. Cancel or Change Your Order" id="isPasted">1. Cancel or Change Your Order</h2><p>Here&apos;s what you need to know about cancelling or changing an order with HeliDirect.</p><p><strong>The window is short.</strong> Our warehouse system sends orders into fulfillment shortly after you place them. Once an order enters fulfillment, it can no longer be cancelled, modified, or rerouted &#x2014; including the shipping address.</p><ul><li><strong>Cancellation:</strong> Possible only before the order enters fulfillment. In practice, that&apos;s within <strong>about 1 hour of placing the order</strong>.</li><li><strong>Item changes:</strong> We can&apos;t add, remove, or swap items after an order is placed. The fix is to cancel within the window and reorder.</li><li><strong>Address changes:</strong> Same window. Once the order is in fulfillment, the address is locked.</li><li><strong>Pre-orders:</strong> Different rules &#x2014; you can cancel a pre-order any time before it ships.</li><li><strong>Combining orders:</strong> We can&apos;t combine two separate orders into one shipment &#x2014; each order ships on its own. See the section below for details.</li></ul><p>If you need to change or cancel an order, contact us <strong>immediately</strong> with your order number:</p><ul><li><strong>Phone:</strong> 1-877-439-4354, Monday&#x2013;Friday, 9:00 AM &#x2013; 4:00 PM EST</li><li><strong>Email / Help Center:</strong> help.helidirect.com (monitored nearly 24 hours a day Monday&#x2013;Friday)</li><li><strong>Live chat</strong> on helidirect.com during business hours</li></ul><hr><h2 data-heading="2. Cancelling an Order" id="2-cancelling-an-order">2. Cancelling an Order</h2><p><strong>HeliDirect can only cancel an order before it has entered the fulfillment process.</strong> Our warehouse &#xA0;sends orders to picking shortly after they&apos;re placed &#x2014; typically within <strong>about 1 hour</strong> of order placement during our business hours.</p><p>If you need to cancel, contact us <strong>as soon as possible</strong> with your order number. The earlier you reach us, the better the chance we can stop the order before it&apos;s pulled from the shelf.</p><p>If your order has already entered fulfillment, we are not able to cancel it. Once the warehouse begins picking and packing, the order is locked in our system &#x2014; pulling it back out would disrupt the queue and delay other customers&apos; shipments.</p><h3 data-heading="Off-hours and weekend cancel requests" id="off-hours-and-weekend-cancel-requests">Off-hours and weekend cancel requests</h3><p>Our team monitors customer service requests nearly 16 hours a day Monday through Friday.</p><p>We process every cancel request we receive as quickly as we see it, but we can&apos;t guarantee we&apos;ll catch off-hours requests in time. If your order has already shipped by the time we read your message, the path is the return or refusal of delivery options below.</p><h3 data-heading="What happens if we catch it in time" id="what-happens-if-we-catch-it-in-time">What happens if we catch it in time</h3><ul><li>We cancel the order in our system and in fulfillment queue.</li><li>We issue a full refund to your original payment method &#x2014; including any HeliDirect Rewards points and store credit used on the order.</li><li>Refunds are processed on our end within 1&#x2013;2 business days. Funds typically appear on your statement within 3&#x2013;10 business days, depending on your bank or card issuer. If you cancel the same day you placed the order on a credit card, the charge is often voided rather than refunded, and the pending charge drops off your statement on its own.</li></ul><h3 data-heading="What happens if it&apos;s too late" id="what-happens-if-its-too-late">What happens if it&apos;s too late</h3><ul><li>We confirm the order has entered fulfillment and will ship as placed.</li><li>You have two options:<ol><li><strong>Refuse delivery</strong> when the carrier attempts to deliver. The package returns to us automatically, and we refund per our Return Policy once it arrives.</li><li><strong>Accept delivery and return it</strong> under our 30-day Return Policy. The window starts on the date you receive the package.</li></ol></li></ul><p>In both cases, the original shipping cost paid (or, on a Free Shipping order, our outbound shipping cost) is deducted from the refund &#x2014; see the Return Policy for details.</p><h3 data-heading="Partial cancellations" id="partial-cancellations">Partial cancellations</h3><p>We are no longer able to cancel part of an order. If you need to drop a single item, the path is to wait for the order to arrive and return the unwanted item under our Return Policy.</p><hr><h2 data-heading="3. Changing Items on an Order" id="3-changing-items-on-an-order">3. Changing Items on an Order</h2><p><strong>Once an order is placed, we cannot add, remove, or substitute items.</strong> This includes:</p><ul><li>Changing the quantity of an item</li><li>Swapping a SKU for a different color, variant, or related part</li><li>Adding a forgotten item to the same order</li><li>Applying a promo code that wasn&apos;t entered at checkout</li></ul><p>This applies whether the order is still in Processing status or already picked &#x2014; our system doesn&apos;t support mid-order edits.</p><h3 data-heading="If you catch the mistake fast enough" id="if-you-catch-the-mistake-fast-enough">If you catch the mistake fast enough</h3><p>Contact us within the cancellation window (about 1 hour of placement). If the order is still cancellable, <strong>we cancel it in full and you place a new order</strong> with the correct items, quantities, and codes applied.&#xA0;</p><h3 data-heading="Promo codes" id="promo-codes">Promo codes</h3><p>Promo codes must be applied at checkout. If you missed one, the cancel-and-reorder path is the only way to apply it before shipping. We cannot retroactively apply promo codes to orders that have entered fulfillment.</p><h3 data-heading="Price adjustments" id="price-adjustments">Price adjustments</h3><p>If a product you ordered goes on sale within <strong>7 days</strong> of your purchase, contact us and we will issue the price difference as <strong>HeliDirect store credit</strong> (not a refund to original payment). This is the only post-order price adjustment we offer.</p><h3 data-heading="Wrong item received" id="wrong-item-received">Wrong item received</h3><p>If the package you receive contains the wrong item &#x2014; different from what your order confirmation shows &#x2014; contact us within <strong>7 days of delivery</strong> with:</p><ul><li>Your order number</li><li>A photo of the item you received (including the SKU tag if visible)</li><li>A photo of the packing slip</li></ul><p>We ship the correct item and arrange the return of the wrong one at no cost to you. This is a fulfillment error on our end, not an order change, and is handled outside the cancel/modify rules above.</p><hr><h2 data-heading="4. Changing a Shipping Address" id="4-changing-a-shipping-address">4. Changing a Shipping Address</h2><p><strong>The shipping address on an order is locked once the order enters fulfillment.</strong> Our warehouse system only permits address edits while an order is in Processing status &#x2014; typically the same <strong>~1 hour window</strong> as cancellation.</p><p>If you spot a wrong or incomplete address, contact us immediately with your order number and the correct address.</p><h3 data-heading="After the order enters fulfillment" id="after-the-order-enters-fulfillment">After the order enters fulfillment</h3><p>We cannot change the delivery address &#x2014; there is no exception. There are three reasons:</p><ol><li><strong>System lock.</strong> WMS disables address edits the moment a picker is assigned to the order. We can&apos;t override it.</li><li><strong>Carrier rules.</strong> Once a package is in the carrier&apos;s network, only the recipient can request a redirect through the carrier&apos;s portal. We can&apos;t redirect on your behalf.</li><li><strong>Fraud protection.</strong> A common fraud pattern is to place an order with valid payment, then redirect the shipment after dispatch. Locking the address protects every customer.</li></ol><h3 data-heading="If your order has shipped to the wrong address" id="if-your-order-has-shipped-to-the-wrong-address">If your order has shipped to the wrong address</h3><ol><li><strong>Contact the carrier directly</strong> with your tracking number. UPS, USPS, and FedEx all allow recipients to request a hold-for-pickup or in-network address redirect, usually for a fee. Approvals are case-by-case.</li><li><strong>If the carrier can&apos;t redirect</strong>, wait for the package to be returned to sender. This takes 1&#x2013;2 weeks. Once it&apos;s back at our warehouse, we can reship to the corrected address. Additional shipping cost applies.</li><li><strong>If you refused delivery</strong>, the carrier returns it to us automatically &#x2014; same process from there.</li></ol><h3 data-heading="P.O. Boxes, APO/FPO, and freight-forwarder addresses" id="po-boxes-apofpo-and-freight-forwarder-addresses">P.O. Boxes, APO/FPO, and freight-forwarder addresses</h3><ul><li><strong>P.O. Boxes:</strong> UPS doesn&apos;t deliver to P.O. Boxes. Use a street address whenever possible. Bulky items can&apos;t ship to P.O. Boxes at all.</li><li><strong>APO/FPO/DPO military:</strong> Ships via USPS only. Size and weight limits apply &#x2014; see our Shipping Policy.</li><li><strong>Freight forwarders:</strong> We ship to U.S. freight forwarders at your own risk. Once the package is delivered to the forwarder, any damage or loss must be handled with the forwarder, not us.</li></ul><hr><h2 data-heading="5. Combining Multiple Orders" id="5-combining-multiple-orders">5. Combining Multiple Orders</h2><p><strong>We can&apos;t combine two or more separate orders into a single shipment.</strong> Each order placed on helidirect.com is processed as a discrete fulfillment job in our warehouse system, with its own order number, picking task, packing slip, and shipping label. There is no system path to merge them once they&apos;re placed.</p><p>This is the same reason cancellations and item changes are time-limited (see Sections 2 and 3): the warehouse routes orders to picking shortly after they&apos;re placed, and once routed they&apos;re locked in as independent shipments.</p><h3 data-heading="Practical implications" id="practical-implications">Practical implications</h3><ul><li><strong>Shipping cost won&apos;t be refunded if you place a second order.</strong> If you forgot an item and placed a follow-up order, both orders ship separately and both shipping costs (where applicable) stand. The cheapest way to avoid this is to use your cart instead of placing a quick first order and a &quot;one more thing&quot; second order.</li><li><strong>Multiple orders ship in multiple boxes.</strong> Even on orders going to the same address on the same day, you&apos;ll get multiple tracking numbers and multiple deliveries.</li><li><strong>Free Shipping threshold applies per order</strong>, not across orders. Two $60 orders placed back-to-back don&apos;t combine into one Free Shipping&#x2013;eligible $120 order.</li></ul><h3 data-heading="The exception: catching it inside the cancel window" id="the-exception-catching-it-inside-the-cancel-window">The exception: catching it inside the cancel window</h3><p>If you placed two separate orders within the same hour and <strong>both are still cancellable</strong> (neither has entered fulfillment), contact us immediately:</p><ol><li>We cancel both orders and refund them in full.</li><li>You place one new combined order with everything you wanted.</li><li>The new order qualifies for Free Shipping (and any promo codes) based on its full combined value.</li></ol><p>This is the only path that produces a single shipment, and it only works if you catch it fast enough &#x2014; see Section 2 for the cancel window and off-hours coverage.</p><h3 data-heading="What we won&apos;t do" id="what-we-wont-do">What we won&apos;t do</h3><ul><li>Hold one order while you decide whether to add more later</li><li>Manually combine orders at the warehouse, even when both are still on our floor</li><li>Refund or credit the shipping difference between &quot;what you paid&quot; and &quot;what you would have paid if combined&quot;</li></ul><p>This policy is a direct result of how high-volume hobby fulfillment is built: speed and consistency depend on every order being treated the same way.</p><hr><h2 data-heading="6. Pre-Orders and Backorders" id="6-pre-orders-and-backorders">6. Pre-Orders and Backorders</h2><h3 data-heading="Pre-orders" id="pre-orders">Pre-orders</h3><p>A pre-order is an item we&apos;ve listed for sale ahead of its arrival at our warehouse. You can pre-order to lock in your spot in line and (where applicable) the launch-day price.</p><p><strong>Pre-orders can be cancelled any time before they ship</strong>, because they have not yet entered fulfillment. To cancel a pre-order, contact us with your order number.</p><p>Pre-orders typically charge your payment method at the time of order, so a cancellation issues a refund to your original payment method (3&#x2013;10 business days to post).</p><p>If a pre-order ETA shifts and the new date doesn&apos;t work for you, just reply to the update email and we&apos;ll cancel and refund.</p><h3 data-heading="Backorders (after order placement)" id="backorders-after-order-placement">Backorders (after order placement)</h3><p>If part of your order goes on backorder after you&apos;ve placed it (inventory sync, supplier delay, etc.), we hold the order in our system before sending it to ShipBob&apos;s fulfillment queue. While on hold, you have these options:</p><ul><li><strong>Wait</strong> for the backordered item &#x2014; we ship everything together when it arrives.</li><li><strong>Substitute</strong> with a comparable item from our catalog (we&apos;ll invoice or refund the difference).</li><li><strong>Cancel</strong> the whole order for a full refund.</li></ul><p>We email you when this happens and wait for your decision. If we don&apos;t hear back within <strong>14 days</strong>, we ship what&apos;s in stock and cancel/refund the backordered item.</p><hr><h2 data-heading="7. Orders We May Cancel or Hold" id="7-orders-we-may-cancel-or-hold">7. Orders We May Cancel or Hold</h2><p>HeliDirect reserves the right to cancel, decline, or hold any order at our discretion. The most common reasons:</p><h3 data-heading="Pricing or listing errors" id="pricing-or-listing-errors">Pricing or listing errors</h3><p>If a product is listed at the wrong price or with incorrect information due to a typographical, system, or supplier-data error, we reserve the right to cancel and refund the order in full. We contact you first so you can choose to repurchase at the correct price.</p><h3 data-heading="Fraud verification" id="fraud-verification">Fraud verification</h3><p>High-value orders, orders with mismatched billing/shipping info, orders to high-risk regions, or orders that hit our fraud screen may be held briefly while we verify. Most clear in under 24 hours. We may contact you to confirm ID, billing match, or card-issuer authorization before releasing.</p><p>If an order can&apos;t be verified, we cancel and refund in full &#x2014; there is no penalty to you.</p><h3 data-heading="Quantity limits and reseller flags" id="quantity-limits-and-reseller-flags">Quantity limits and reseller flags</h3><p>Some items have per-customer purchase limits to prevent stock-outs during launches and sales. Orders that exceed limits, or that appear to be coordinated reseller buys, may be cancelled at our discretion.</p><h3 data-heading="Sanctioned destinations" id="sanctioned-destinations">Sanctioned destinations</h3><p>We don&apos;t ship to countries under active U.S. OFAC sanctions (currently Russia, Iran, North Korea, Cuba, and Syria; list may change). Orders to these destinations are cancelled and refunded.</p><h3 data-heading="Out-of-stock errors" id="out-of-stock-errors">Out-of-stock errors</h3><p>If an item shows in stock at checkout but turns out to be unavailable, we contact you with options: wait for restock, substitute, or cancel and refund.</p>

Order Cancellation & Modification Policy

If you find a lower advertised price on an identical, in-stock item at a U.S.-based authorized RC dealer, send it to us before you buy and we'll match it. If our own price drops within 7 days of your order, we'll credit the difference. Submit a reque

<h3 data-heading="HeliDirect Price Match Policy" id="isPasted"><strong>We want your business, and we&apos;ll work to earn it on price.</strong>&#xA0;</h3><p>If you find a lower advertised price on an identical, in-stock item at a U.S.-based authorized RC dealer, send it to us before you buy and we&apos;ll match it. If our own price drops within 7 days of your order, we&apos;ll credit the difference.</p><h4 data-heading="Pre-purchase price match" id="pre-purchase-price-match">Pre-purchase price match</h4><p>Submit a request through the Price Match button on the product page, or through Contact Us. Include the full URL of the competitor&apos;s listing. We&apos;ll respond by email within one business day.</p><p><strong>We match when all of the following are true:</strong></p><ul><li>The item is identical &#x2014; same brand, model, color, version, and included accessories.</li><li>The competitor&apos;s price is current, advertised online, and the item is in stock and ready to ship.</li><li>The competitor is a U.S.-based authorized dealer for the manufacturer (see qualified competitors below).</li><li>The competitor&apos;s price reflects the actual item cost, not after a coupon, code, gift-card promo, or limited-time flash sale.</li></ul><h4 data-heading="Qualified competitors" id="qualified-competitors">Qualified competitors</h4><p>We match advertised prices from these authorized U.S. RC retailers:</p><ul><li>Horizon Hobby</li><li>Tower Hobbies</li><li>AMain Hobbies</li><li>Motion RC</li><li>RC Planet</li><li>MikadoUSA</li><li>BK Hobbies</li><li>Other manufacturer-authorized dealers, case-by-case &#x2014; share the URL and we&apos;ll review.</li></ul><h4 data-heading="Post-purchase price adjustment" id="post-purchase-price-adjustment">Post-purchase price adjustment</h4><p>If we lower the price on an item you bought within the last 7 days, contact us with your order number and we&apos;ll issue a store credit for you only. Adjustments apply to the item price only, not shipping or taxes.</p><h4 data-heading="MAP pricing &#x2014; why some matches aren&apos;t possible" id="map-pricing--why-some-matches-arent-possible">MAP pricing &#x2014; why some matches aren&apos;t possible</h4><p>Most RC manufacturers (Horizon, Spektrum, Futaba, Align, Mikado, and others) set Minimum Advertised Prices that all authorized dealers must follow. If a competitor is selling below MAP, they&apos;re either unauthorized, running a brief manufacturer-sanctioned sale, or violating their dealer agreement. In the first and third cases we can&apos;t match &#x2014; doing so would put our own dealer status at risk. During an authorized MAP sale window, we&apos;ll match.</p><h4 data-heading="What we don&apos;t match" id="what-we-dont-match">What we don&apos;t match</h4><ul><li>eBay, Amazon Marketplace, AliExpress, or any third-party / auction marketplace listings.</li><li>Out-of-stock, backordered, clearance, used, open-box, or refurbished items.</li><li>Prices on overseas retailers shipping from outside the U.S.</li><li>Bundle pricing, free-with-purchase offers, coupon-stacked prices, or loyalty-program-only prices.</li><li>Local hobby shop pricing without a photo or printed ad we can verify.</li><li>Pricing errors (the competitor&apos;s mistake, not the going rate).</li></ul><h4 data-heading="How approved matches work" id="how-approved-matches-work">How approved matches work</h4><ul><li>Approved matches are valid for 7 days. Place your order before the match expires.</li><li>A price match can&apos;t be stacked with promo codes, sitewide discounts, or loyalty points on the same item.</li><li>Free shipping applies only if the competitor&apos;s matched price also includes free shipping on the same item. Otherwise standard shipping rates apply.</li><li>Multi-item requests are reviewed item by item. You&apos;ll receive a separate confirmation for each.</li></ul><h4 data-heading="Questions" id="questions">Questions</h4><p>Call us at 1-800-275-1390 (M&#x2013;F) or email <a href="mailto:sales@helidirect.com." target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com.</a> We&apos;ll be straight with you about what we can and can&apos;t match.</p>

Price Match Policy

If your order ships to one of the 33 states or Puerto Rico listed below, we collect sales tax at checkout. Your local rate is calculated automatically based on your shipping address. If your order ships to any other US state, we don't collect sales t

<h2 data-heading="1. The short version" id="isPasted">1. The short version</h2><p>If your order ships to one of the 33 states or Puerto Rico listed below, we collect sales tax at checkout. Your local rate is calculated automatically based on your shipping address.</p><p>If your order ships to any other US state, we don&apos;t collect sales tax. You may still owe use tax in your state. That&apos;s between you and your state&apos;s tax authority.</p><p>International orders are tax-free at our checkout, but you&apos;re responsible for any duties, customs fees, and brokerage charges your country applies on arrival.</p><hr><h2 data-heading="2. Where we collect US sales tax" id="2-where-we-collect-us-sales-tax">2. Where we collect US sales tax</h2><p>We collect sales tax on orders shipped to the following 33 states and Puerto Rico:</p><table><thead><tr><th>State</th><th>Code</th><th><br></th><th>State</th><th>Code</th></tr></thead><tbody><tr><td>Arizona</td><td>AZ</td><td><br></td><td>Missouri</td><td>MO</td></tr><tr><td>Arkansas</td><td>AR</td><td><br></td><td>Nebraska</td><td>NE</td></tr><tr><td>California</td><td>CA</td><td><br></td><td>Nevada</td><td>NV</td></tr><tr><td>Colorado</td><td>CO</td><td><br></td><td>New Jersey</td><td>NJ</td></tr><tr><td>Connecticut</td><td>CT</td><td><br></td><td>New York</td><td>NY</td></tr><tr><td>Florida</td><td>FL</td><td><br></td><td>North Carolina</td><td>NC</td></tr><tr><td>Georgia</td><td>GA</td><td><br></td><td>Ohio</td><td>OH</td></tr><tr><td>Hawaii</td><td>HI</td><td><br></td><td>Pennsylvania</td><td>PA</td></tr><tr><td>Idaho</td><td>ID</td><td><br></td><td>Puerto Rico</td><td>PR</td></tr><tr><td>Illinois</td><td>IL</td><td><br></td><td>Rhode Island</td><td>RI</td></tr><tr><td>Indiana</td><td>IN</td><td><br></td><td>South Carolina</td><td>SC</td></tr><tr><td>Kentucky</td><td>KY</td><td><br></td><td>Tennessee</td><td>TN</td></tr><tr><td>Maryland</td><td>MD</td><td><br></td><td>Texas</td><td>TX</td></tr><tr><td>Massachusetts</td><td>MA</td><td><br></td><td>Utah</td><td>UT</td></tr><tr><td>Michigan</td><td>MI</td><td><br></td><td>Virginia</td><td>VA</td></tr><tr><td>Minnesota</td><td>MN</td><td><br></td><td>Washington</td><td>WA</td></tr><tr><td>West Virginia</td><td>WV</td><td><br></td><td>West Virginia</td><td>WV</td></tr><tr><td>Wisconsin</td><td>WI</td><td><br></td><td>Wisconsin</td><td>WI</td></tr></tbody></table><p>The exact rate depends on your shipping address. State, county, and city rates all combine into the total tax line you see at checkout.</p><p><strong>Why these states and not others?</strong> Every state sets its own rules for when an out-of-state seller has to collect sales tax. For most of these states it&apos;s economic nexus: once we cross a sales threshold (typically $100,000 in sales or 200 transactions per year), we&apos;re required to register and collect. Indiana is our home state, so we&apos;ve always collected there.</p><p>We add states as our sales footprint changes. If a state isn&apos;t on the list today and your order ships there, no tax is collected at checkout.</p><hr><h2 data-heading="3. How sales tax is calculated" id="3-how-sales-tax-is-calculated">3. How sales tax is calculated</h2><p>Tax is calculated automatically by Shopify Tax at checkout using your shipping address. The line on your receipt shows the combined state, county, and local rate that applies to that address.</p><p>We don&apos;t mark items up to cover tax. The tax line is what gets remitted to the state. None of it stays with HeliDirect.</p><hr><h2 data-heading="4. Tax-exempt orders (resellers, schools, government, nonprofits)" id="4-tax-exempt-orders-resellers-schools-government-nonprofits">4. Tax-exempt orders (resellers, schools, government, nonprofits)</h2><p>If you qualify for sales tax exemption (resale certificate, government purchase order, 501(c)(3) nonprofit, or other valid exemption), email <strong><a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a></strong> with:</p><ol><li>Your business or organization name</li><li>A copy of your valid exemption certificate for the state you&apos;re shipping to</li><li>The order or quote you want exempted (if you&apos;ve already started one)</li></ol><p>We&apos;ll review and apply the exemption to your account. Once approved, future orders to that shipping state ship tax-free under the same certificate.</p><p>We can only exempt orders for states where we collect tax. If you&apos;re shipping to a state we don&apos;t collect in, there&apos;s nothing to exempt.</p><hr><h2 data-heading="5. International orders and customs" id="5-international-orders-and-customs">5. International orders and customs</h2><p>For orders shipping outside the US, we don&apos;t collect any sales tax or VAT at our checkout. What you may owe on arrival:</p><ul><li><strong>Import duties and customs fees</strong> set by your country</li><li><strong>VAT, GST, or local sales tax</strong> assessed at the border</li><li><strong>Carrier brokerage fees</strong>, especially common on UPS shipments to Canada</li></ul><p>These charges are set and collected by your country&apos;s customs agency and your delivery carrier. HeliDirect doesn&apos;t collect them, can&apos;t estimate them in advance, and can&apos;t refund or reimburse them.</p><p>A few things to know before you order:</p><ul><li>We ship at the full declared customs value with accurate paperwork. We don&apos;t undervalue shipments or modify documents.</li><li>If you refuse a package or don&apos;t pay the duties on arrival, the order is abandoned at customs. We can&apos;t refund or reship in that case.</li><li>Check your country&apos;s import rules before placing the order. Customs sites or a quick call to your local customs office is the safest way to estimate what you&apos;ll owe.</li></ul><h3 data-heading="Canadian customers using UPS" id="canadian-customers-using-ups">Canadian customers using UPS</h3><p>UPS isn&apos;t a bonded carrier in Canada, so they charge a brokerage fee on top of standard duties for clearing your package through Canadian customs. This fee is set by UPS, paid by you, and outside our control.</p><p>If you&apos;d rather avoid the UPS brokerage fee, choose USPS at checkout when available. Canada Post handles USPS deliveries and brokerage on those shipments is typically lower.</p><hr><h2 data-heading="6. Common questions" id="6-common-questions">6. Common questions</h2><p><strong>I live in a state on your list. Can I avoid the tax?</strong></p><p>Only with a valid exemption certificate (see Section 4). Otherwise sales tax is a legal requirement, not a HeliDirect choice.</p><p><strong>I live in a state that isn&apos;t on your list. Do I still owe tax?</strong></p><p>We don&apos;t collect sales tax at checkout for your state. Most states require buyers to self-report and pay &quot;use tax&quot; on out-of-state purchases through their state income tax return. Whether you do so is between you and your state.</p><p><strong>Why did you start collecting tax in my state recently?</strong></p><p>States set economic nexus thresholds (usually $100,000 in sales or 200 transactions per year). When our sales to your state cross the threshold, we&apos;re legally required to register and start collecting.</p><p><strong>I&apos;m a reseller / school / nonprofit. How do I set up tax-exempt purchasing?</strong></p><p>Email <a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a> with your exemption certificate. Section 4 covers the details.</p><p><strong>My international order has a huge customs bill. Can you help?</strong></p><p>We can&apos;t reduce, refund, or absorb duties or brokerage fees. Those are set by your country&apos;s government and your carrier. If the bill is higher than you expected and you refuse the package, the order is forfeited.</p><p><strong>Will you mark my international order as a gift or use a lower value?</strong></p><p>No. We declare the full purchase value with accurate documentation. Falsifying customs paperwork is illegal in both the US and the destination country.</p><hr><p>Still have questions? Email <strong><a href="mailto:sales@helidirect.com" target="_blank" rel="noopener nofollow" data-tooltip-position="top">sales@helidirect.com</a></strong> with your order number.</p>

Sales Tax Policy

HeliDirect ("HeliDirect," "we," "us," or "our") respects your privacy. This Privacy Policy explains, in plain language, what personal information we collect when you shop with us or use our websites — including helidirect.com and help.helidirect.com

Privacy Policy

HeliDirect is a U.S.-based specialty retailer for radio-controlled aircraft, helicopters, surface vehicles, batteries, and related hobby products. Our principal place of business is in Middletown, Indiana. You can contact us:. You must be at least 18

Terms and Conditions

Most items we sell are covered by the manufacturer's warranty. Damage on arrival or a unit that doesn't work out of the box — tell us within 7 days of delivery and we cover it directly. After that, we route you to the manufacturer and stay on the fil

<p id="isPasted">Most items we sell are covered by the manufacturer&apos;s warranty. Damage on arrival or a unit that doesn&apos;t work out of the box &#x2014; tell us within <strong>7 days of delivery</strong> and we cover it directly. After that, we route you to the manufacturer and stay on the file until it&apos;s resolved. If the manufacturer goes quiet for <strong>5 business days</strong>, we step in on your behalf and don&apos;t drop it.</p><p>Start a warranty claim by emailing <strong><a href="mailto:sales@helidirect.com">sales@helidirect.com</a></strong> with your order number and a photo or short video of the issue.</p><hr><h2 id="how-warranty-works-at-helidirect">How warranty works at HeliDirect</h2><p>We don&apos;t run a repair bench in-house. We&apos;re a specialty retailer &#x2014; our job is to get the right warranty path moving fast and stay on it if it stalls. We don&apos;t just point you at the manufacturer and disappear.</p><table><thead><tr><th scope="col">What&apos;s wrong</th><th scope="col">Who handles it</th><th scope="col">Window</th></tr></thead><tbody><tr><td>Damaged in shipping</td><td>HeliDirect direct</td><td>7 days from delivery</td></tr><tr><td>Dead on arrival / didn&apos;t work out of the box</td><td>HeliDirect direct</td><td>7 days from delivery</td></tr><tr><td>Failed after first flight, drive, or run</td><td>Manufacturer warranty</td><td>Per manufacturer&apos;s policy</td></tr><tr><td>Wear, crash damage, or user-caused failure</td><td>Not covered &#x2014; see exclusions</td><td>n/a</td></tr></tbody></table><p>For anything past the 7-day window, the manufacturer owns the warranty decision, but we don&apos;t disappear. We document the issue, point you to the right contact, and follow up if you tell us they&apos;ve gone silent.</p><hr><h2 id="the-7-day-window--what-we-cover-ourselves">The 7-day window &#x2014; what we cover ourselves</h2><p>If the item arrives damaged or fails on the first power-up:</p><ol><li>Email <strong><a href="mailto:sales@helidirect.com">sales@helidirect.com</a></strong> within <strong>7 days of delivery</strong>.</li><li>Include your order number and a clear photo or short video.</li><li>We send a prepaid return label and an RMA number, usually within one business day.</li></ol><p>Inside 7 days, you choose: <strong>repair, replace, store credit, or refund</strong>. We pay return shipping. No restocking fee.</p><p>This window matches UPS and USPS carrier claim periods &#x2014; beyond 7 days we can&apos;t file a transit damage claim, which is why the deadline matters.</p><hr><h2 id="manufacturer-warranty--how-we-help">Manufacturer warranty &#x2014; how we help</h2><p>Past 7 days, most issues go through the brand. Each manufacturer has its own warranty term and process. Here&apos;s how the brands we sell handle it:</p><table class="fr-table-selection-hover"><thead><tr><th scope="col">Brand</th><th scope="col">Warranty handling</th><th scope="col">Typical window</th></tr></thead><tbody><tr><td>Spektrum, JR</td><td>Through Horizon Hobby Product Support</td><td>1-2 years, varies by item</td></tr><tr><td>Castle Creations</td><td>Direct, online RMA portal</td><td>1 year + lifetime against defects on most ESCs</td></tr><tr><td>Hitec, Futaba</td><td>Direct via authorized service center</td><td>1 year</td></tr><tr><td>SAB Goblin</td><td>HeliDirect direct<br></td><td>Manufacturer discretion, typically 90 days</td></tr><tr><td>Goosky</td><td>HeliDirect<br></td><td>90 days to 1 year by component</td></tr><tr><td>XLPower</td><td>HeliDirect&#xA0;<br></td><td>90 days to 1 year by component</td></tr><tr><td>Align, Tron, Steam</td><td>HeliDirect<br></td><td>Varies</td></tr><tr><td>Pulse</td><td>HeliDirect&#xA0;</td><td>1 year</td></tr></tbody></table><p><strong>You make the first contact with the manufacturer.</strong> That gets you in their queue with the right serial number and proof of purchase. Send us a copy of the request &#x2014; order number, the issue, what you sent the manufacturer &#x2014; and we&apos;ll open a file on our side.</p><p><strong>If you don&apos;t hear back within 5 business days, tell us.</strong> We have direct channels to most brands we carry and can escalate. We don&apos;t make promises on the manufacturer&apos;s behalf, but we don&apos;t let your case stall either.</p><hr><h2 id="whats-covered">What&apos;s covered</h2><p>A manufacturer warranty typically covers:</p><ul><li>Defects in materials or workmanship at the time of manufacture</li><li>Component failure under normal use, within the stated warranty period</li><li>Items installed and operated according to the manufacturer&apos;s instructions</li></ul><p>Proof of purchase &#x2014; your HeliDirect order confirmation &#x2014; is required for any warranty claim. Keep it.</p><hr><h2 id="whats-not-covered">What&apos;s NOT covered</h2><p>These are the standard exclusions across the industry. The manufacturer makes the final call, but here&apos;s what almost always falls outside warranty:</p><ul><li><strong>Crash damage.</strong> Mechanical impact, water, or fire damage is on the pilot, not the manufacturer.</li><li><strong>Wear parts.</strong> Main blades, tail blades, belts, dampers, bearings, brushes, tires, body shells &#x2014; these wear out by design.</li><li><strong>Modified products.</strong> Repainted ESCs, re-soldered motor leads, recased batteries, cut servo wires, custom firmware &#x2014; modifications void the manufacturer warranty.</li><li><strong>Improper installation or operation.</strong> Reversed polarity, wrong voltage on a servo, incorrect ESC programming, overheated motor.</li><li><strong>Cosmetic damage</strong> that doesn&apos;t affect function &#x2014; scratches, paint chips, decal wear.</li><li><strong>Collateral damage to other parts caused by a failed product.</strong> If a failed ESC takes out a motor, the manufacturer covers the ESC, not the motor. We can&apos;t override a manufacturer on collateral damage.</li><li><strong>Items purchased used or from a non-authorized source.</strong> Warranty only covers items bought through HeliDirect or another authorized dealer.</li></ul><hr><h2 id="how-to-file-a-warranty-claim">How to file a warranty claim</h2><h3 id="step-1--email-us-first">Step 1 &#x2014; Email us first</h3><p>Send <strong><a href="mailto:sales@helidirect.com">sales@helidirect.com</a></strong> the following:</p><ul><li>Your order number</li><li>The item and what&apos;s wrong with it</li><li>A clear photo or short video showing the problem</li><li>For electronics: the serial number if visible</li></ul><p>We reply within one business day with your path: direct return to us, manufacturer contact, or escalation.</p><h3 id="step-2--send-to-the-right-place">Step 2 &#x2014; Send to the right place</h3><ul><li><strong>HeliDirect-handled returns:</strong> We email you a prepaid label and RMA number. Ship to our Middletown, IN address using the label provided.</li><li><strong>Manufacturer-handled returns:</strong> We give you the manufacturer&apos;s RMA contact and the info they&apos;ll need. You ship to them. Shipping cost is typically the customer&apos;s responsibility unless the manufacturer covers it.</li></ul><h3 id="step-3--processing">Step 3 &#x2014; Processing</h3><ul><li><strong>HeliDirect direct:</strong> We inspect within 2-5 business days of receipt. If the issue is verified, we repair, exchange, refund, or credit per your choice. If the item tests good, we&apos;ll explain what we found and ship it back in the condition received &#x2014; no refund or credit, since we can&apos;t resell it as new.</li><li><strong>Manufacturer direct:</strong> The manufacturer&apos;s stated turnaround applies. Send us a quick update if the case stalls past 5 business days and we&apos;ll push.</li></ul><hr><h2 id="important-deadlines--windows">Important deadlines &amp; windows</h2><ul><li><strong>7 days from delivery</strong> &#x2014; damaged or DOA reported to HeliDirect. Past this, transit claims can&apos;t be filed and the case moves to manufacturer warranty.</li><li><strong>30 days from delivery</strong> &#x2014; unused-item return window (see Returns &amp; Exchanges). Warranty is separate from returns.</li><li><strong>Manufacturer warranty term</strong> &#x2014; varies by brand and component, typically 90 days to 2 years.</li><li><strong>5 business days</strong> &#x2014; if the manufacturer hasn&apos;t responded to your warranty request, contact us and we&apos;ll escalate.</li></ul><hr><h2 id="edge-cases">Edge cases</h2><h3 id="i-crashed-it-on-the-first-flight--is-that-warranty">&quot;I crashed it on the first flight &#x2014; is that warranty?&quot;</h3><p>Crash damage isn&apos;t covered, but if a component failure caused the crash (servo gear stripped, FBL sensor drift, ESC cutoff) that&apos;s a different conversation. Send video of the flight if you have it. We&apos;ll review with you and route to the manufacturer if there&apos;s a credible defect claim.</p><h3 id="i-modified-the-part--am-i-out-of-luck">&quot;I modified the part &#x2014; am I out of luck?&quot;</h3><p>Modifications void manufacturer warranty in nearly every case. Tell us straight what was done &#x2014; we&apos;ll level with you on whether a brand will help on a goodwill basis, especially if the modification was unrelated to the failure. We&apos;ll ask. We can&apos;t guarantee an answer.</p><h3 id="the-item-was-a-gift--i-dont-have-the-order-number">&quot;The item was a gift &#x2014; I don&apos;t have the order number&quot;</h3><p>We can look up the order by the buyer&apos;s name and email. The original buyer needs to be on the warranty case for proof-of-purchase reasons.</p><h3 id="the-manufacturer-says-its-user-error-and-i-disagree">&quot;The manufacturer says it&apos;s user error and I disagree&quot;</h3><p>We can advocate, but we can&apos;t override a manufacturer&apos;s warranty determination. If you&apos;ve been told no and you believe the call is wrong, email us with the manufacturer&apos;s response and any supporting photos or video. We&apos;ll review and reach out to the brand directly. Sometimes a second look gets a different answer.</p><h3 id="its-an-item-we-no-longer-carry">&quot;It&apos;s an item we no longer carry&quot;</h3><p>Manufacturer warranty isn&apos;t tied to whether we still stock the item. As long as the manufacturer is still supporting the product, the warranty path is the same.</p><hr><h2 id="limitations">Limitations</h2><p>HeliDirect resells products manufactured by others. We are not the warrantor for items we don&apos;t manufacture, and we don&apos;t perform out-of-warranty repairs in-house. Pulse and FPV Direct branded items are warranted directly by HeliDirect.</p><p>This is a <strong>limited warranty</strong>. Manufacturer warranties typically exclude consequential or incidental damages &#x2014; meaning a failed component is covered, but other parts that may have been damaged because of that failure are not. This is industry-standard for hobby electronics and we can&apos;t override it.</p><p>This warranty gives you specific legal rights. You may also have other rights that vary by state.</p><hr><h2 id="need-help">Need help?</h2><p>For any warranty question, email <strong><a href="mailto:sales@helidirect.com">sales@helidirect.com</a></strong> with your order number. We answer Monday through Friday, 9:00 AM to 4:00 PM EST. Most replies go out within one business day.</p>

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