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Lost / Delayed Orders

My Order Is Delayed - What Do I Do?

Domestic Orders If your order has yet to arrive but still shows active scan updates, your order is likely being delayed due to a carrier related issue, but has not been lost. We urge our customer to allow a few extra days for a parcel to be delivered

My Order May Be Lost - What Do I Do?

Lost Orders - Domestic If you feel that your order(s) have been lost in transit, please contact our customer service department with your order number(s) for direct assistance. Depending upon the carrier, we can initiate a trace for you and determine