Returns & Exchanges

Returns & Exchange Policies

Articles

Return Policy

Return and Exchange policy FAQ. Frequently asked questions about returns, refunds, and exchanges. How do I return?. Visit our returns center. Enter your order number and email address to start. Follow the instructions and select the items you want to

Do I Need to Inclue My Original Invoice or a Note Regarding My Return?

If you have received an RMA number and have properly written it on the outside of the shipping box, no further information is necessary. However, if you are having a product problem, any further information via a note would be welcome to our tech tea

I Did Not List an RMA Number with My Return

All returns require an RMA number to be properly handled by our returns staff, but if you have initiated an approved return without an RMA that was properly listed, please contact our customer service department with your original order number, and w

Returns Requiring Testing

For any item requiring testing, please allow up to (5) days from receipt of your return, as the testing process via our in house technicians will require the necessary time to problem solve your return. Our goal is to isolate whatever trouble your it

Product Condition of Non Warranty Returns

Items being returned must be brand new without any use. Any kits that have been assembled, items that have been soldered, batteries that have been soldered or charged, or products that have been cut, punctured, modified or otherwise, will not be acce

Shipping Fee Deductions for Non Warranty Returns

If a non warranty item is being returned based upon valid return guidelines (brand new, unused, factory sealed packaging), the original shipping fees paid by HeliDirect (if Free Shipping was used) will be deducted from the overall sum total. If the c

Return Processing Time

Please note that returns can take between (2) to (5) business days to process upon receipt of your return, and all returns are processed as quickly and efficiently as possible. As soon as your return is processed, we will email you updates as your re

Faulty / Defective Items

For any item that is faulty or damaged in reference to warranty related issues, please contact our customer service department for help, as every manufacturer differs in terms of how warranty is processed & handled. Please note that certain / select

New & Unused Item Return Policy

New, Unused, Non-Warranty Related Return RequestsHeliDirect offers a (30) day return policy for all new, unused items that are in brand new condition without fault, signs of use, damage or otherwise. Return of said product(s) within a valid (30) day

How Do I Create A Return?

Need to return an item? No problem - you don't even need to contact our team to setup a return, as our website makes it easy. Follow the below easy steps to setup a return - it's that simple! Step #1: At the bottom of the HeliDirect page, select "Cre

Returning LiPo Batteries

LiPo batteries can only be returned to Pulse Battery when approved by our staff. Damaged and / or faulty LiPo batteries should never be returned due to the possible risk of a LiPo fire. If you have a damaged or faulty LiPo battery that needs warranty

Insuring Your Return

We recommend insuring the item(s) you return for the appropriate value to properly protect you from transit damage. If the carrier damages or loses your return, it will be the carriers sole responsibility for the item at hand. HeliDirect will offer n

Will I Be Charhed A Restock fee?

In regards to any non warranty item that is being returned for a refund, a restock fee may be applied at the discretion of our staff based upon the condition of the returned item(s). This restock may apply due to product that lacks original packing m